Memphis Cleaning Company Customer Policies and Procedures 

Equipment and Supplies:

Your Cleaning Associate supplies all cleaning equipment and supplies. However, if you prefer a different product be used on a surface in your home they will be happy to use it if you provide it for them.


Our Cleaning Associates are professional cleaners and do not smoke, eat or drink while in your home. They do not watch TV, play the radio or any other electronic device. They are there for one reason …to clean your home.


We normally work with solo cleaning associates. Occasionally our teams include more cleaners for especially large homes or homes that require extrodinary amounts of cleaning.


Payment is due on the day of services. We prefer payment be made by Cash, Check, Visa/ Mastercard, Discover and American Express. Any other arrangements need to be made in advance of service. For your convenience we also offer an option to pay online using Paypal or major credit cards through our website.

Pets and Plants:

We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pets. Due to the individual care that plants require we are not able to maintain them.

Extra Work:

Our cleaning teams follow our standard cleaning checklist and also specific instructions on the worksheet customized for your home. Please let us know at least 48 hours in advance for any additional needs so additional time can be scheduled for your home.


Please make sure our cleaning team has access to your home on cleaning day. Most of our customers provide us with a key. Customers’ keys are kept secured and are not attached to any name, address or other identifying information.

Security Alarms:

If your home is equipped with an alarm system, please be sure it is in an off or unarmed position prior to our arrival.

Schedule Changes:

If you must reschedule or skip your regular cleaning day, we appreciate a 48 hour notice. If we are unable to enter the home upon arrival it may be necessary to assess a lockout fee of $45 to cover expenses. Lockout fees are $65 during holiday weeks. Service reminder calls are only made for customers with frequencies of every 4 weeks or more. If you need to skip a service we will charge 15% more on the following service date.

Arrival Window:

We make every effort to meet the specific arrival time you need but standard practice is for a 2 hour arrival window to allow for unexpected delays such as traffic of extended time on earlier job.


Memphis Cleaning Company, PinterClean is FULLY BONDED however to avoid accidents, it would be helpful to secure valuables, collectibles, etc.


Please do not leave small children unattended where they could have access to cleaning supplies. Some cleaning supplies are harmful if swallowed.