Do you have a guarantee?
We have built our business on reputation by providing our clients with the best possible service available anywhere. Still, we realize that because we are human, things will from time to time get missed. Should this happen phone our office or email us within 24 hours and we will make a note to rectify this on our next visit at no charge to you.
What supplies do I need to provide?
We provide our own cleaning products including cleaning agents and microfiber towels. We pride ourselves in our state of the art cleaning practices. We use color coded microfiber technology ensuring the avoidance of cross contamination. Our cleaning agent is a citrus based, commercial green cleaning product that works great and leaves only a light citrus scent behind. If you have specific products you prefer, just leave them out and we will gladly use them. To avoid the transference of dirt and dander we ask that you provide a good working vacuum and a roll of paper towels.
When do the cleaners visit?
Please allow us the flexibility of scheduling our cleaning between 8:00 a.m. and 2:00 p.m. We try to schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time we will make every effort to accommodate your request however no times are guaranteed.
How do I schedule a change?
We do our best to stay on schedule. However, if a change is necessary we will let you know as soon as possible and would ask that you do the same. Please go through the office for scheduling changes, not your cleaner. If you are going out of town, rather than cancel we would like this opportunity to do some deeper cleaning projects such as scrub baseboards, clean the oven or refrigerator, organize the pantry, etc.
What if I do not want a room cleaned?
Please close the door to any rooms you do not wish to have cleaned and we will focus our energies elsewhere.
Do I need to pick up before the cleaner arrives?
The better your house is picked up the better job we can do for you. If there are dishes, laundry, projects etc. – no problem, we will skip these areas until the next visit. Often putting clutter in a container (Dollar Store is good for this) helps. Getting things up off the floor by putting them on beds or the couch helps too. If you just can’t get things organized before we come, no problem, just know we will clean what we can get to.
How do I pay for services?
Payment by check or cash is due in full on the day of your service and should be left on the kitchen counter. Checks are to be made out to Memphis Cleaning Company. If payment is not received or is not left a $5.00 Billing Service Charge will be added unless prior arrangements have been made. You may also mail or leave a check for the entire month at the time of your first cleaning. A fee of $25.00 will be charged for each NSF check returned by the bank.
What happens if I cancel or change my time?
We allocate a block of time for the cleaning of your home, If you request a schedule change, we require 24 hours advanced notice to avoid a $50 fee. If we do not receive a personal phone call or email within 24 hours of your cleaning time, or we are locked out you will be charged $50.00. The best way to assure this does not happen is to have a key kept somewhere discreet near your home. Your time slot is yours, it is reserved for just you, if you cancel last minute it cannot be filled! Scheduling arrangements and changes need to be done through our office. Our cleaners do not have the ability to change schedules.
How do you handle my security system?
If your home is equipped with a security system, please ensure that it is in the “off” position or call our office with the code and proper directions for use. If the code should change please let us know so you do not incur a lock out charge.
What happens if something is broken?
If you have something that is priceless and/or irreplaceable please put it away. It is very rare, but occasionally something gets broken. Your house cleaner will let our office know right away, leave you a note and the item. If you would like to to replace it, we will do our best, but this is not always possible. Please inform us at your initial cleaning of items in your home that we should avoid and/or are in ill repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
What are your holidays?
We work every day with exception of Christmas, Thanksgiving, New Years day and Easter. Please check your calendar in advance and let us know if we need to reschedule to avoid a Late Cancellation Fee.
What do you do with pets?
We love pets! However due to potential health risks, we do not clean litter boxes, urine or feces. If you have a pet that is the least bit aggressive, it will need to be absent from the areas we are cleaning.
Are your maids safe to service our home?
Although we make sure every housekeeper referred has a history of being very careful with your belongings, it’s good to know that you are protected against loss and/or breakage that may occur while the maids clean your home. All of our maids referred go through a thorough background check.
Must I be at home when you clean my house?
It’s your choice. Many of Memphis Cleaning Company‘s customers prefer to give us a key. Others leave us a key in a safe place each visit. Others are home while we clean.
How do you protect my keys?
Your key is secured in a locked key storage device to which only the Memphis Cleaning Company office managers have access. The key is issued to your house keeper on the day of the cleaning and then returned back to the managers to get stored back in the lock box.
What if I would like something cleaned that may not be a normal item in the maid’s normal checklist?
We have a wide variety of housekeepers that can offer a wide variety of additional home services and special projects that can be tailored to your exact needs. Contact our office for more information. If you have a special request, chances are, if it has to do with house cleaning, we have a maid registered with our agency that can handle most special requests.
Do I need to provide my own house cleaning products?
The Memphis Cleaning Company housekeepers will always be prepared to clean your home with their own supplies. If in any case you have preferable cleaning products that you would like to supply instead, just inform our office and we will inform your maid.
Will I always have the same maids?
We make every effort to have the same maids in your home. Occasionally there may be a substitute due to illness.
How do I pay for your residential cleaning services?
Payment is due at the end of service. You may pay by cash, personal check or credit cards. Our most Hassle- free payment method is having a credit on file so that we can charge your card after every cleaning. We accept all major credit cards.
What are your house cleaning rates?
Fees are based on the condition and size of the home. It is best to contact our local office and speak to one of our representatives for a FREE on the phone estimate. We will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs.
What is your cancellation policy?
We require 2 business days notice if you need to change or cancel your scheduled cleaning. Less than 2 days notice may result in a $45 cancellation fee.